CYBERJAYA, 15 SEPTEMBER 2022 – The Communications and Multimedia Forum of Malaysia (CFM) lauds the reminder by the Minister of Communications and Multimedia, Tan Sri Annuar Musa, that telcos should be more proactive in providing service in all areas and not pick or...
CYBERJAYA, 4 JULY 2022 – In light of the recent Maxis service disruption, the Communications and Multimedia Consumer Forum of Malaysia (CFM) is renewing its call for compensation guidelines to be drawn up to protect consumers. CFM Chairman, En. Muhammad Radzillah said...
CYBERJAYA, 18 MAY 2022 – To commemorate World Telecommunication and Information Society Day(WTISD) 2022 and its theme Digital Technologies for Older Persons and Healthy Ageing, Communication and Multimedia Consumer Forum of Malaysia(CFM) Chairman urges the need to...
CYBERJAYA, 11 MAC 2022 – CFM is seeing an increasing number of complaints under Billing and Charging category, specifically in the subcategory of Direct Carrier Billing (DCB). Consumers need to smart in subscribing as it can lead to unexpected charges causing them to...
CYBERJAYA, 17 FEB 2022 – It has been a very challenging year to the telecommunications and multimedia consumers with the planned shutdown of 3G Network by 31 December 2021. The aim was to enable Service Providers to provide faster and better 4G experience. However in...
CYBERJAYA, 9 DEC 2021 – With 2021 coming to an end, the Communications and Multimedia Consumer Forum of Malaysia (CFM) held its 20th Annual General Meeting (AGM) on 9 December 2021, located at MCMC Auditorium. During the AGM, two things were highlighted which are the...
CYBERJAYA, 25 JAN 2021 – With the implementation of the current Movement Control Order (MCO), the Communications and Multimedia Consumer Forum of Malaysia (CFM) would like to remind consumers to be extra vigilant in protecting their online security and safety. “With...
CYBERJAYA, 3 DEC 2020 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) today held its 19th Annual General Meeting (AGM) attended by 39 members comprising of Consumers and Associate Members (individuals) representing the demand side, as well as the...
CYBERJAYA, 5 OCT 2020 – The Celcom network disruption that started around 3.00 pm yesterday left many consumers nationwide unable to access voice and data services. According to the media statement issued by Celcom, the technical issue has been resolved and service...
CYBERJAYA, 25 SEPT 2020 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) conducted an online poll during the Movement Control Order (MCO) to gather feedback from consumers of their subscribed services. The findings of the poll show that most...
CYBERJAYA, 30 APRIL 2020 – Due to the current COVID-19 situation, the deadline for providing feedback to the Public Consultation for the General Consumer Code of Practice for the Communications and Multimedia Industry (GCC) has been extended to 16 July 2020. The...
CYBERJAYA, 31 MARCH 2020 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) as a forum that prioritizes consumer interest lauds the government’s collaboration with service providers (Telco) to offer free internet special packages to all postpaid and...
BANGI, 18 DECEMBER 2019 – As an industry forum that prioritises consumer rights, the Communications and Multimedia Consumer Forum of Malaysia (CFM) supported by the Malaysian Communications and Multimedia Commission (MCMC) took the initiative to hold the CFM 2019...
CYBERJAYA, 30 NOVEMBER 2019 – Two industry forums designated by the Malaysian Communications and Multimedia Commission (MCMC), the Communications and Multimedia Consumer Forum of Malaysia (CFM) and the Malaysian Technical Standards Forum Bhd (MTSFB), collaborated for...
KUANTAN, 28 AUGUST 2019 – In conjunction with Malaysia’s 62nd National Day, the Communications and Multimedia Consumer Forum of Malaysia (CFM) celebrates 2019 National Day by hosting a laidback program that also promotes teamwork through “CFM Merdeka Explorace”...
CYBERJAYA, 31 JULY 2019 - The Communications and Multimedia Consumer Forum of Malaysia (CFM) 18th Annual General Meeting (AGM) announced the total number of complaints reported by consumers for the first half-year (H1 2019) from January to June this year with 4,635...
PETALING JAYA, 3 JULY 2019 – Consumer issues continue to be the priority for the Communications and Multimedia Consumer Forum of Malaysia (CFM). Realizing the rapid changes in the telecommunications industry and the growing consumer demand, CFM took the initiative by...
CYBERJAYA, 24 JUNE 2019 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) as an industry body designated by the Malaysian Communications and Multimedia Commission (MCMC) in developing and implementing the General Consumer Code of Practice for the...
CYBERJAYA, 31 MARCH 2019 – CFM Animatch is the first animation competition organized by the Communications and Multimedia Consumer Forum of Malaysia (CFM) to create creative animation videos to deliver messages of issues faced by consumers in the communications and...
CYBERJAYA, 28 MARCH 2019 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) has been one of the complaints channels for 18 years for consumers to report their problems in the communications and multimedia services. For 2018, CFM received 6,330...
CYBERJAYA, 12 FEBRUARY 2019 - Animation not only features entertaining characters and movements but has become one of the most important medium of today's world to attract audiences and facilitate message delivery. Realizing that, the Communications and Multimedia...
PUTRAJAYA, 19 NOVEMBER 2018 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) continues to be committed in protecting consumers and improving the industry by organising Knowledge Sharing Session (KSS) with telecommunication service providers and...
CYBERJAYA, 31 OCTOBER 2018 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) received the highest number of complaints in the third quarter (Q3) of 2018 with 1,496 complaints compared to the first two quarters of this year where 3,266 complaints...
CYBERJAYA, 23 OCTOBER 2018 – The new broadband pricing has been the talk of the town. The recent announcement made by the Malaysian Communications and Multimedia Commission (MCMC) saw broadband pricing in Malaysia reduced by up to 56% and made the new pricing...
ALOR SETAR, 22 SEPT 2018 – In conjunction with the national level celebration of the World Telecommunication and Information Society Day (WTISD) 2018 held at Pusat Sains Wilayah Utara organized by the Ministry of Communications and Multimedia Malaysia, the...
CYBERJAYA, 20 AUGUST 2018 – The development of internet connectivity in Malaysia requires a concerted effort from all industry players in building a better digital community. While the rollout of broadband in Malaysia focuses on “Internet for all”, two of the main...
CYBERJAYA, 2 AUGUST 2018 – International roaming services offered by mobile telecommunications providers can help consumers communicate with their friends and family easily even while they are abroad. However, usage of this service without knowing the correct...
CYBERJAYA, 13 JUNE 2018 – Making phone calls and sending text messages during peak hours such as during festive seasons can be quite challenging. Hari Raya Aidilfitri is around the corner and consumers will take the time to contact family and friends to send...
CYBERJAYA, 31 MAY 2018 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) supports the government’s push towards twice the speed at half the price for broadband connectivity. For CFM’s chairman, Mohamad Yusrizal Dato’ Yusoff, believes that this is...
CYBERJAYA, 8 MARCH 2018 – Communications and Multimedia Consumer Forum of Malaysia (CFM) received 4,746 complaints related to communications and multimedia services from all over Malaysia in 2017. Out of the total number of complaints, CFM successfully resolved 86%...
KOTA KINABALU, 17 MARCH 2018 – Committed towards empowering consumers, the Communications and Multimedia Consumer Forum of Malaysia (CFM) presents “CFM Gags and Coffee: Smart Consumer Sketch” in Padang Merdeka today to share information on telecommunications issues...
CYBERJAYA, 5 DECEMBER 2017 – A telephone number is one of the most valuable personal data in the digital world today and criminals might use it to scam the public and commit fraud. Recently, various cases involving consumers who suffered losses of up to hundreds of...
Communications & Multimedia Consumer Forum of Malaysia(CFM) Suruhanjaya Komunikasi & Multimedia Malaysia (MCMC) Off Persiaran Multimedia, Jalan Impact 63000 Cyberjaya, Selangor Darul Ehsan Tel: +603 8320 9033 Fax: +603 8320 9083 www.cfm.my INFORMATION...
In conjunction with CFM 8th Knowledge Sharing Session (KSS) Selangor Edition Program Schedule: 30 October 2017 – 1 November 2017 (Monday – Wednesday) / Masscomm Square, FKPM UiTM Download schedule here.
SHAH ALAM, 30 OCTOBER 2017 – The Faculty of Communication and Media Studies (FCMS), from Universiti Teknologi MARA (UiTM) Shah Alam with the support of Communications & Multimedia Consumer Forum of Malaysia (CFM) is organizing a program called Mass Communication...
CFM 2017 ANNUAL GENERAL MEETING WELCOMES NEW BOARD OF COUNCILLORS CYBERJAYA, 5 OCTOBER 2017 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) held CFM 2017 Annual General Meeting (AGM) at Malaysian Communications and Multimedia Commission (MCMC)...
NO. ORGANISATION POSITION NAME 1 PERSATUAN PENGGUNA KEDAH (CAKE) CHAIRPERSON (Permanent) MOHAMAD YUSRIZAL DATO' YUSOFF (Alternate) MAWARDI NAYAN 2 ALTEL COMMUNICATIONS SDN BHD DEPUTY CHAIRPERSON (Permanent) AZIZAN MOHD AFANDI (Alternate) ELEENA MARLINI HALIM 3...
CYBERJAYA, 7 SEPTEMBER 2017 - As an organization that focuses on consumers’ rights, the Communications and Multimedia Consumer Forum of Malaysia (CFM) urged consumers to be more vigilant against the dangers of digital piracy that can affect them. Consumers get...
CYBERJAYA, 7 AUGUST 2017 – Being away from home requires consumers to learn the usage hacks of smartphone to stay connected with friends and family without incurring excessive telephone charges. This year’s Hajj season, a total of 30,200 Malaysian Hajj pilgrims will...
CYBERJAYA, 24 MAY 2017 – In celebrating the World Telecommunication and Information Society Day (WTISD) 2017, the Communications and Multimedia Consumer Forum of Malaysia (CFM) is committed to empower the consumers by organizing the #MYdigitalEvo forum. Upholding the...
IPOH, 22 MARCH 2017 – In conjunction with the World Consumer Rights Day (WCRD) 2017, the Communications and Multimedia Consumer Forum of Malaysia (CFM) takes another step towards building an empowered consumer with the organization of the 6th edition of its Industry...
CYBERJAYA, 16 NOVEMBER 2016 – As part of the spectrum reallocation exercise that was recently announced by the Malaysian Communications and Multimedia Commission (MCMC), the designated Service Providers (SP) will be scheduling recalibration work on their base...
JOHOR BAHRU, 9 NOVEMBER 2016 – The internet and social media has significantly helped the public become a smarter and better-informed consumer, particularly those who seek to find solutions to the problems that they are facing with their communications and...
KUALA LUMPUR, 28 SEPTEMBER 2016 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) held its 16th Annual General Meeting in The Malaysian Communications and Multimedia Commission (MCMC) auditorium today. At today’s AGM, CFM discussed...
KUALA LUMPUR, 6 SEPTEMBER 2016 – As thousands of Malaysians go to Saudi Arabia to perform the Hajj, the Communications and Multimedia Consumer Forum of Malaysia (CFM) would like to offer some useful tips and recommendations to all international travelers and...
WHAT IS THE MY MOBILE RIGHTS (MMR) APPLICATION? MMR is an application that developed by the Communications and Multimedia Consumer Forum of Malaysia (CFM) as one of the initiatives under the Consumer Empowerment Plan (CEP) by the Malaysia Communications and...
KUALA LUMPUR, 28 APRIL 2016 – CFM continues to reach the consumers by introducing its first mobile application, MY Mobile Rights (MMR). Looking at the rising number of smart phone users in Malaysia, the app is developed with the objective to facilitate consumer...
KUALA LUMPUR, 19 APRIL 2016 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) remains resolute in protecting consumers’ rights on communications and multimedia issues such as the false registration of prepaid SIM cards. In 2015, CFM received 89...
MELAKA, 23 FEBRUARY 2016 – The Faculty of Communication and Media Studies (FKPM), Universiti Teknologi MARA (UiTM) Melaka, together with The Communications and Multimedia Consumer Forum of Malaysia (CFM) organized an awareness event, ViRAL16 (Voice is Raised...
KUALA LUMPUR, 11 FEBRUARY 2016 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) recorded an increase in the number of telecommunications consumers’ complaints received for 2015. With the rapidly developing communications industry in Malaysia,...
KUALA LUMPUR, 28 DECEMBER 2015 – In line with the Government’s announcement during Budget 2016 in October, telecommunication companies will give rebates to individual prepaid customers who are Malaysian nationals, for one year throughout 2016. The rebate...
KUALA LUMPUR, 12 NOVEMBER 2015 – Due to the increasing number of unsolicited mobile SMS messages in Malaysia in recent months, the Communications and Multimedia Consumer Forum of Malaysia (CFM) is looking at addressing any complaints resulting from this trend by...
KUALA LUMPUR, 28 OCTOBER 2015 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) itself underwent a transitions with the newly elected Board of Councillors at the 15th CFM Annual General Meeting held at Menara Kuala Lumpur. At today’s 15th Annual...
KUCHING, 15 SEPTEMBER 2015 – With the mobile phone penetration in Malaysia exceeding 150 per cent, it is become increasingly common for telecommunications consumers to have issues on Communications and Multimedia services in Malaysia. This is reflected in the 147 new...
CELEBRATES #CFMMERIAHRAYA OPEN HOUSE WITH THE LAUNCHING OF CFM NEW LOGO AND MASCOT 30 JUL 2015, BY CELEBRATES #CFMMERIAHRAYA OPEN HOUSE WITH THE LAUNCHING OF CFM NEW LOGO AND MASCOT KUALA LUMPUR, 30 JULY 2015 – “In the spirit of Aidilfitri, the Communications and...
KUALA LUMPUR, 10 JULY 2015: While we are still in the holy month of Ramadan, Director of the Communication and Multimedia Consumer Forum of Malaysia (CFM), Mr Ahmad Izham Khairuddin took the streets along Dataran Medan Pasar together with his CFM staff to mark the end...
KUALA LUMPUR, 23 MAY 2015 – “Art is a form of expression that transcends all boundaries”. This year, the Communications and Multimedia Consumer Forum of Malaysia (CFM) celebrates the World Telecommunication and Information Society Day 2015 (WTISD) with a totally...
KUALA LUMPUR, 14 MAY 2015 – The telecommunications industry supports the Government’s decision to apply goods and services tax (GST) only upon usage of prepaid services. The telcos understand the call for a more future-oriented application and welcome the Minister of...
KUALA LUMPUR, 15 MAY 2015 – In conjunction with the World Telecommunication and Information Society Day 2015 (WTISD), the Communications and Multimedia Consumer Forum of Malaysia (CFM) is introducing a new mobile application for all telecommunication and multimedia...
As many of you may already be aware, the Government will be introducing the Goods and Services Tax (GST), which will be implemented on 1 April 2015. Essentially, GST is a 6% tax that will be incurred on all items consumed in Malaysia (except for items specifically...
KUALA LUMPUR – To meet the requirement by the Government on the implementation of the Goods and Services Tax (GST), goods and services consumed in the telecommunications sector will be subjected to GST effective 1 April 2015. GST implementation is part of the...
NURTURING SMART CONSUMERS THROUGH CFM INDUSTRY KNOWLEDGE SHARING SESSION 20 MAR 2015, BY NURTURING SMART CONSUMERS THROUGH CFM INDUSTRY KNOWLEDGE SHARING SESSION KOTA KINABALU, 20 MARCH 2015 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) hosted...
KUALA LUMPUR – A meeting was held between the telco industry and the Customs Department today to clarify on GST implementation for prepaid services. During the meeting, the following was agreed: Reload for prepaid is subjected to GST upon activation. The value of the...
Kuala Lumpur, 16 May 2014 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) hosted the Forum in conjunction with the World Telecommunications and Information Society Day yesterday. The event was held at the Le Meridien, KL Sentral and was officiated...
KUALA LUMPUR, 13 March 2014 – Communications and Multimedia Consumer Forum of Malaysia (CFM) would like to announce that CFM is organizing a short video contest in conjunction with World Consumer Rights Day in its efforts to promote better consumer awareness of their...
KUALA LUMPUR, 12 September 2013 – With the increased availability and affordability of smartphones, more and more of our sensitive and personal information will be easily accessible, cross referenced and integrated through our device. As personal and private data...
KUALA LUMPUR, 23 August 2013 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) welcomed the new line-up of councilors at their 13th Annual General Meeting at the KL Bird Park on Thursday, 22nd August 2013. Dr. Elistina Abu Bakar from Malaysian...
14 MAY 2010, BY CFM Ipoh, Perak - The Communications and Multimedia Consumer Forum of Malaysia (CFM) with the Malaysian Communications and Multimedia Commission (MCMC) Multimedia and Communications, has participated in an awareness seminar at Suruhanjaya Komunikasi...
06 MAY 2010, BY CFM In conjunction with the General Consumer Code (GCC) Review Workshop, the Communications and Multimedia Consumer Forum is organising a Forum for Discussion on current Communications and Multimedia service issues such as curbing SMS spams, fair...
29 APR 2010, BY CFM Kuantan, Pahang - The Communications and Multimedia Consumer Forum of Malaysia (CFM) with the Malaysian Communications and Multimedia Commission (MCMC) Multimedia and Communications, has jointly organised a consumer seminar at Suruhanjaya...
29 APR 2010, BY CFM Rantau, Negeri Sembilan - The Communications and Multimedia Consumer Forum of Malaysia (CFM) with the Malaysian Communications and Multimedia Commission (MCMC) Multimedia and Communications, has jointly organised a consumer seminar at Suruhanjaya...
01 APR 2010, BY CFM Kuala Terengganu, Terengganu- The Communications and Multimedia Consumer Forum of Malaysia (CFM) with Malaysian Communications and Multimedia Commission (MCMC) Multimedia and Communications, organised a consumer seminar at the Terengganu Trade...
19 MAR 2010, BY CFM Kota Kinabalu, Sabah - The Communications and Multimedia Consumer Forum of Malaysia (CFM) with Malaysian Communications and Multimedia Commission (MCMC) Multimedia and Communications, organised a consumer seminar at the in Kota Kinabalu, Sabah...
17 MAR 2010, BY CFM Cyberjaya, Selangor - The Communications and Multimedia Consumer Forum of Malaysia (CFM) with the Malaysian Communications and Multimedia Commission (MCMC) Multimedia and Communications, has jointly organised a consumer seminar at Suruhanjaya...
17 MAR 2010, BY CFM Pendang, Kedah - The Communications and Multimedia Consumer Forum of Malaysia (CFM) with YB Puan Suraya Yaacob, ADUN N.19 Sungai Tiang, the Malaysian Communications and Multimedia Commission (MCMC) Multimedia and Communications, has jointly...
16 MAR 2010, BY CFM Kuching, Sarawak - The Communications and Multimedia Consumer Forum of Malaysia (CFM) with Malaysian Communications and Multimedia Commission (MCMC) Multimedia and Communications, organised a consumer seminar at the in Hilton Kuching, Sarawak...
08 MAR 2010, BY CFM Persada, Johor - The Communications and Multimedia Consumer Forum of Malaysia (CFM), in collaboration with the Malaysian Communications and Multimedia Commission (MCMC) will be conducting a consumer seminar and public consultation at the Johor...
24 FEB 2010, BY CFM Penang - The Communications and Multimedia Consumer Forum of Malaysia (CFM), in collaboration with the Malaysian Communications and Multimedia Commission (MCMC), SEAMEO-RECSAM and the Consumer Association of Penang (CAP), organised a consumer...
CFM’s response to public concerns on Credit Card Fraud & Identity Theft 20 JAN 2009, BY CFM Kuala Lumpur, 20 January 2009 – There have been recent comments in the media from readers concerning the credit card fraud and identity theft using mobile phones. The...
18 JAN 2009, BY CFM Kuala Lumpur, 18 January 2009 – There have been recent comments in the media from readers concerning the pitfalls of SMS contests and the potential dangers of radiation from the use of mobile phones. The Communications and Multimedia Consumer Forum...