Board of COUNCILLORS
2023-2025
OFFICE BEARERS
MAILVAHANAM
SUNDRAM
CHAIRMAN
ZOLKIFLEE MD SALLEH
DEPUTY CHAIRMAN
YAP YOKE HAR
SECRETARY
AZIZAN AFANDI
TREASURER
Councillors
MAHFUZAH AZAHARI
MAXIS
CELCOMDIGI
WAN SHAZRUN HIJAZ
ASTRO
MAZLAN ABDUL RAZAK
TIME DOTCOM
NUR AQILLAH
MOHD SABRI
U MOBILE
ADVERTISING STANDARDS ADVISORY
DR.ELISTINA
ABU BAKAR
MACFEA
MOHAMAD SIRAJUDDIN JALIL
MCCA
NORDIN THANI
CFOS
MAILVAHANAM SUNDRAM
Managing Director, redContact Sdn Bhd
Mail is a dedicated professional with a diverse educational background in Computer Studies, Business Studies, and Human Resource Management. He has extensive experience across various industries, showcasing strategic vision and operational proficiency. His career is punctuated by numerous accolades, including the Silver Award for Best Manager in Customer Care and a Bronze Award for Best Customer Care Manager, which showcase his leadership prowess and managerial acumen.
His relentless pursuit of professional development is evident in his acquisition of certifications spanning Leading People in Customer Service, Leading Sales Team in Global Crisis, Understanding Financial Analysis, Operational Risk Management, Quality Customer Service, Effective Negotiation, and Train the Trainers, among others. With a steadfast dedication to championing consumer rights and fostering corporate excellence, Mail is poised to lead the CFM toward innovation and accountability.
ZOLKIFLEE MD SALLEH
Chairman of Persatuan Kebajikan Pengguna Melaka (PKPM)
Zolkiflee has vast experience as an IT trainer at the Centre for Systems Education and MS Project Management Trainer for Shell Sarawak, Sibu Port Authority, Asian Bintulu Fertilizer, Hitachi Singapore, and Brunei Government Authority. He is also the assistant secretary of PERKIM Melaka State Division and is the Permanent Chairman of PERKIM Klebang Besar Branch. Zolkiflee holds a Diploma in Business Management and Leadership from Universiti Utara Malaysia
YAP YOKE HAR
Legal Advisor of Malaysia Mobile Technology Association
Yap Yoke Har serves as the Legal Advisor for the Malaysia Mobile Technology Association and she holds a Master’s Degree in Telecommunications and Broadcasting Law (LLM). She specialises in the telecommunications sector with over 23 years of experience. She was formerly the Regional Director for Operator Relations at Gemalto and currently runs her own law firm which specialises in technology, Fintech, and Law tech.
AZIZAN AFANDI
TM Technology Sdn Bhd
Azizan Afandi holds a Bachelor’s Degree in Business Management from the University of Salford. He has over 24 years of experience in telecommunications management and consumer advocacy. Additionally, he has extensive experience in policy development, compliance management, consumer protection, and safety.
MAHFUZAH AZAHARI
Senior Specialist, Maxis Broadband Sdn Bhd
Mahfuzah Azahari has 22 years of experience in the industry regulatory compliance not only in consumerism and quality of service matters but also in other areas such as Licensing, Universal Service Provision, Access, and stakeholder management. Before that, she has five (5) years of experience in management consulting. She has built an extensive understanding of the policy processes and dynamics that impact a company’s business, customers, and partners. This has enabled her to build strong acumen in both regulatory, business, and operations matters and make good decisions on complex consumerism issues.
Mahfuzah is also the past chairman of CFM for the term 2011-2013, from 2014 until 2024 she continues to serve CFM in various roles such as Office Bearer (Secretary, and Treasurer) and Council Member. Mahfuzah holds a Master’s Degree from Ohio University, in the United States.
HASAN ABDUL RAHIM
Senior Rapid Respond Squad Specialist, Customer Success, CelcomDigi
Hassan is the Senior Rapid Respond Squad Specialist, Customer Success, at CelcomDigi Berhad. He has about 25 years of experience in the customer service field. He previously served at TIME dotCom before joining CelcomDigi. Hasan holds a Bachelor of Business Administration (Honors) in International Business from Universiti Teknologi Mara (UTM). He received two (2) awards, namely the Axiata Champion Award and the Best Complaint Award from the Malaysian Communications and Multimedia Commission (MCMC) in 2018.
WAN SHAZRUN HIJAZ
Assistant Vice President, Content Advisory and Complaint Management
Wan Shazrun Hijaz has over 19 years of experience in regulatory affairs covering various industries such as health, banking, and broadcasting. He previously served at Maybank and Prince Court Medical Centre before joining Astro. Wan Shazrun graduated from the University of Malaya with a Bachelor of Science in Computer Science (Software Engineering). He joined Astro in October 2007 and was appointed the Assistant Vice President of Regulatory and Corporate Affairs in April 2019.
MAZLAN ABDUL RAZAK
Head of Regulatory Affairs, TIME dotCom Berhad
Mohd Mazlan Abd Razak is the Head of Regulatory Affairs at TIME dotCom Berhad. He has over 26 years of experience working in the telecommunications and IT sectors. Prior to joining TIME dotcom Berhad he was attached to the Malaysia Digital Economy Corporation. (MDEC). He holds a Masters in Business Administration (Strategic Management) from the Azman Hashim International Business School (AHIBS) Universiti Teknologi Malaysia and a Bachelor’s degree from Universiti Malaya. Mazlan also holds the position of Director at the Malaysian Technology Standards Forum Berhad (MTSFB).
NUR AQILLAH MOHD SABRI
Senior Executive, Regulatory Specialist, U Mobile
Nur Aqillah possesses 6 years of experience as a regulatory expert at U Mobile. Some of her areas of expertise are conducting audits, liaising with enforcement agencies, and being committed to supporting compliance and consumer protection within the company.
MOHAMED KADRI MOHAMED TAIB
Deputy President, Advertising Standards Advisory Malaysia
Mohamed Kadri is the Senior Advisor at Coca-Cola Far East Limited – Malaysia. He is also the Deputy Chairman of the Advertising Standards Advisory Board. Kadri has over 40 years of experience in various fields including marketing communications, strategic communications, issues management, and public affairs.
PROF MADYA DR.ELISTINA ABU BAKAR
Exco Member, Malaysian Consumer and Family Economy Association (MACFEA)
Prof Madya Dr. Elistina is an exco-member of the Malaysian Consumer and Family Economics Association (MACFEA). She has 20 years of experience in education and research, particularly in the field of consumer law. She is also a lecturer at the Department of Resource Management and Consumer Studies, Faculty of Human Ecology, UPM.
MOHAMAD SIRAJUDDIN JALIL
President of Malaysia Cyber Consumer Association (MCCA)
Sirajuddin is the President of the Malaysia Cyber Consumers Association (MCCA). He has extensive experience in youth development, cyber consumer protection, and event management. He has also been a panelist and speaker on various platforms and programs, including government agencies, television stations, local universities, and NGOs, addressing issues such as blockchain, cybersecurity, and cyber consumerism.
NORDIN THANI
President, Consumers Front of Sabah (CFOS)
Nordin Thani is the President of Consumers Front of Sabah (CFOS). He has advocated consumer rights, particularly in Sabah for over 21 years. He has extensive experience in the broadcasting and telecommunications industry. He holds a master’s degree in renewable and sustainable energy. Nordin is currently pursuing his PhD focused on consumer studies and renewable energy. He is the recipient of the Ahli Mangku Negara (AMN) award and the Ahli Darjah Kinabalu (ADK).
