new Complaint

Submit your non-network-related complaints regarding telecommunications services to us, the Communications and Multimedia Consumer Forum of Malaysia (CFM).  This includes service providers that offer Mobile, Internet, Television, and Radio Services.

We are an independent and self-regulatory body, established by the Malaysian Communications and Multimedia Commission (MCMC), as the regulator of Malaysia’s Communications and Multimedia Industry. As a consumer, you are entitled to receive satisfactory service from your service provider. Consumers can use our services for Free.

We have receive complaints about telecommunications services as follows: