TENTANG KAMI

Ditubuhkan pada 13 Februari 2001 dibawah Akta Komunikasi dan Multimedia 1998 (AKM 98)

Forum Industri yang memudahkan kawal selia kendiri menerusi advokasi dan melindungi hak pengguna komunikasi dan multimedia

Diwakili pihak pembekal (penyedia perkhidmatan) dan permintaan (persatuan pengguna, institusi pendidikan, ahli akademik atau individu)

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MCMC NEXUS

MCMC NEXUS

MCMC NEXUS ialah sebuah aplikasi mudah alih peringkat kebangsaan yang dibangunkan oleh Suruhanjaya Komunikasi dan Multimedia Malaysia (MCMC). Aplikasi ini bertujuan untuk memberikan gambaran nyata (real-time) tentang prestasi rangkaian mudah alih serta pengalaman...

Validity of a Prepaid Service

Validity of a Prepaid Service

In telecommunications, the validity of a prepaid service is similar to its service expiration date. As an expiration date indicates how long you can use your credit or data before it becomes inactive, prepaid validity determines how long your prepaid service remains...

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Communications & Multimedia Consumer Forum of Malaysia

Communications & Multimedia Consumer Forum of Malaysia

COMMUNICATIONS AND MULTIMEDIA CONSUMER FORUM OF MALAYSIA (CFM)

Communications & Multimedia Consumer Forum of Malaysia

15 hours ago

Communications & Multimedia Consumer Forum of Malaysia
📢 𝐂𝐅𝐌 𝐒𝐮𝐛-𝐂𝐨𝐝𝐞 𝐨𝐧 𝐎𝐩𝐭-𝐈𝐧 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐀𝐝𝐨𝐩𝐭𝐢𝐨𝐧 𝐒𝐞𝐬𝐬𝐢𝐨𝐧31 July 2026 | Cyberjaya, Selangor - CFM successfully hosted the Sub-Code on Opt-In Requirements Industry Adoption Session in a hybrid format, bringing together telecommunications service providers and industry stakeholders to discuss the implementation and adoption of the Sub-Code on Opt-In Requirements.The session was attended by CFM Chief Executive Officer, Puan Norina Yahya, together with representatives from the Malaysian Communications and Multimedia Commission (MCMC), including Encik Alif Jamil, Director of the Consumer Protection Department, who received updates on the progress of the Sub-Code and its implementation across the industry.💬 Participants were briefed on the key requirements of the Sub-Code, which strengthens consumer protection by ensuring that explicit consent is obtained before service providers:📱 Auto-migrate a service plan➕ Activate Value-Added Services (VAS)🌍 Enable Data Roaming ServicesThe session also covered key implementation requirements, including the prohibition of pre-ticked consent boxes, the use of clear and easy-to-understand language, secure authentication through OTP or CAPTCHA, timely renewal reminders, and giving consumers the flexibility to opt out at any time with immediate cessation of billing.🤝 CFM appreciates the active participation and commitment shown by telecommunications service providers throughout the session. By working closely with the industry, we aim to support the implementation of the Sub-Code and strengthen transparency, accountability, across Malaysia’s communications and multimedia sector.#25YearsWithConsumers #CFM #OptInRequirements ... See MoreSee Less

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Communications & Multimedia Consumer Forum of Malaysia

2 days ago

Communications & Multimedia Consumer Forum of Malaysia
🎉𝐂𝐅𝐌 𝐚𝐭 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 𝐒𝐚𝐦𝐛𝐮𝐭𝐚𝐧 𝐁𝐮𝐥𝐚𝐧 𝐊𝐞𝐛𝐚𝐧𝐠𝐬𝐚𝐚𝐧 𝐝𝐚𝐧 𝐊𝐞𝐦𝐩𝐞𝐧 𝐈𝐧𝐭𝐞𝐫𝐧𝐞𝐭 𝐒𝐞𝐥𝐚𝐦𝐚𝐭 𝐏𝐞𝐫𝐢𝐧𝐠𝐤𝐚𝐭 𝐃𝐚𝐞𝐫𝐚𝐡 𝐒𝐞𝐛𝐞𝐫𝐚𝐧𝐠 𝐏𝐞𝐫𝐚𝐢 𝐓𝐞𝐧𝐠𝐚𝐡 𝟐𝟎𝟐𝟔​26 July 2026 | Bukit Mertajam, Pulau Pinang – The CFM De Tour 2026: 25 Years with Consumers journey continued in Pulau Pinang as CFM joined the National Month Celebration Programme and Safer Internet Campaign, organised by the MCMC Pulau Pinang State Office.​Throughout the programme, visitors stopped by the CFM booth to learn more about consumer rights, available complaint channels, and the support CFM provides for issues related to communications and multimedia services. It was a great opportunity to connect with the community, answer questions, and encourage safer digital habits.​CFM Chief Executive Officer, Puan Norina Yahya, also delivered an interactive sharing session on staying safe in today's digital environment. From understanding consumer rights to recognising online risks, participants gained practical tips to help them navigate the digital world with greater confidence.​The programme was officiated by YB Daniel Gooi Zi Sen, Penang State EXCO for Youth, Sports and Health, with CFM joining the launch in support of the National Month Celebration Programme and Safer Internet Campaign.​A big thank you to the MCMC Pulau Pinang State Office for the invitation and to everyone who visited our booth, joined the sharing session, and took the time to connect with us. Every conversation is another step towards building a more informed, safer, and digitally empowered community.​🙏✨​#25yearswithconsumers #CFM ... See MoreSee Less

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Communications & Multimedia Consumer Forum of Malaysia

2 days ago

Communications & Multimedia Consumer Forum of Malaysia
🤝 𝐂𝐅𝐌 𝐚𝐭 𝐀𝐊𝐑𝐀𝐁 𝐏𝐞𝐧𝐠𝐠𝐮𝐧𝐚 𝐁𝐢𝐣𝐚𝐤 @ 𝐄𝐫𝐚 𝐃𝐢𝐠𝐢𝐭𝐚𝐥25 July 2026 | Bangi, Selangor – As part of the CFM De Tour 2026: 25 Years with Consumers initiative, CFM continued its nationwide outreach through the AKRAB Pengguna Bijak @ Era Digital programme. Organised in collaboration with Majlis Akrab Kebangsaan, one of CFM's valued CFM Rangers, the programme brought together partners with a shared goal of promoting digital literacy and consumer awareness.The programme commenced with a welcoming remark by Puan Noor Mazni Khosim, Assistant Secretary of Majlis Akrab Kebangsaan. CFM was also honoured to have Ms. Yap Yoke Har, Chairperson of CFM, who represented the Malaysian Mobile Technology Association (MMTA) in a sharing session on messaging scams. Participants gained practical insights into recognising common scam tactics and how to better protect themselves in today's digital world.CFM also shared its role in handling consumer complaints related to communications and multimedia services, particularly non-network services, while highlighting the General Consumer Code (GCC) and the latest updates on the Opt-In, Opt-Out Sub-Code to help consumers better understand their rights and protections.The programme also featured an engaging session by the Communications and Multimedia Content Forum of Malaysia (CMCF), covering digital content safety, responsible online engagement, and ways to create a safer digital environment for everyone. Encik Mohd Afendi Ya @ Zakaria, President of Majlis Akrab Kebangsaan, ended with a closing remark and also as a start of our collaboration.CFM extends its sincere appreciation to Majlis Akrab Kebangsaan, MMTA and CMCF for their strong support and active participation. Together, we continue to champion a safer, more informed, and digitally resilient Malaysia.#CFMRangers #cmcf #majlisakrabkebangsaan #MMTA #wirakomunitidigital ... See MoreSee Less

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