In order to lodge a new complaint, user can follow the steps as per link below: https://aduan.skmm.gov.my/Manual/MCMC_User_Guide.pdf Types of Complaint There are two types of complaints. Complaint already lodged with Service provider New Complaint. Complaint already lodged with SP. If there is an existing complaint lodged with service provider, user click on “Yes” button…
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The Aduan System is an online complaint communication channel for the consumers to lodge complaints to the Commission via the Communications and Multimedia Consumer Forum of Malaysia (CFM) on any issues related to the communications and multimedia sector, which includes:
Download Aduan System User Guide
Before you redress unresolved complaints with us, the company you are complaining about must first be given the opportunity to sort out the dispute. You can file your complaint to us using various channels: Write in to Email : [email protected] CFM Mobile apps Download application “My Mobile Rights” in Google Play and App Store (insert…
DetailsWhat we can and cannot do is set out in our General Consumer Code (GCC). You are welcome to read them on our website or you can ask us for a copy. We will decide whether your complaint is within our jurisdiction, whether we can deal with it and the best way to handle it. How…
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