1. Review and Amendments 1.1 A review of this IASP Code shall be conducted by the Consumer Forum: Within 12 months from the date of implementation of this IASP Code; and/ or As and when the Consumer Forum deems it necessary. (In line with the stipulated review at least every three years as stated in…
DetailsThe IASP Code general rules are as follows:- The IASP Code Guiding Principles Protection of Personal Information Provision of Information Provisioning of Services Anti-Spam Measures Policy on Information Network Security Content Billing Protection of Minor Handling of Customer Complaints and Disputes Principle of Compensation 1. The IASP Code Guiding Principles 1.1 The communications and multimedia…
Details1. Background 1.1 The Communications and Multimedia Act 1998 (CMA 1998) seeks to establish a regime of industry self-regulation, supported by fallback regulatory standards that may be administered by the Malaysian Communications and Multimedia Commission (MCMC). 1.2 Pursuant to section 189 of CMA 1998, MCMC had designated the Communications and Multimedia Consumer Forum of Malaysia…
Details1. Monitoring 1.1 The Forum will monitor compliance with the codes provisions and the overall effectiveness of the code in achieving its objectives, for example: Complaints monitoring. Compliance monitoring Routine verification of code compliance by Service Providers Identification of universal code issues and breaches 1.2 The Forum will maintain a complaints handling database on which…
Details
