Complaint Channels

COMPLAINT

MCMC Consumer Care Centre: 1800-188-030

Submit your complaint to the Communications and Multimedia Consumer Forum of Malaysia (CFM) regarding: –

  • Bill & Charge​ ​ 
  • Unfair Practice​
  • Misrepresentation of  Service
  • Terms & Conditions Disputes​
  • Service Delivery​
  • Plan or Package Pricing​
  • Compensation

As a consumer, you have the right to receive satisfactory service from your service provider. Consumers can use our services for free.

You can benefit from the following when resolving complaints through CFM:

  • Consumers’ rights are protected under the Law.
  • Consumers save on expensive legal costs that would have been incurred upon choosing to resolve complaints through the court system.
  • Hassle-free as the complaint can be managed online.
  • Consumers can access and track complaints progress via the online portal i.e. MCMC Complaint Redress Portal.