Our Blog
News & Events
You are here:
- Home
- News
CFM MEDIA COVERAGE 2018 JANUARY NO DATE MEDIA OUTLET TITLE LINK 1. 17 January 2018 BERNAMA WEB TV CFM Video – Tips melindungi telefon daripada dicuri atau hilang http://webtv.bernama.com/v2/popup.php?id=13441&cat=bb 2. 17 January 2018 BERNAMA WEB TV YOUTUBE CFM Video – Tips melindungi telefon daripada dicuri atau hilang https://www.youtube.com/watch?v=YNeazzvtPHc&feature=youtu.be MARCH NO DATE MEDIA…
USER’S GUIDE BOOK Deciding What’s Good For You (PDF, 3.1mb) eFactsheet 365 Credit Validity (PDF, 185kb) Soalan Lazim Pakej Mampu Milik Jalur Lebar 1Malaysia (PDF, 440kb) GCC GCC Booklet BM (PDF, 326kb) CFM ANNUAL REPORT CFM Annual Report 2018 (PDF, 3mb) CFM Annual Report 2017 (PDF, 8.55mb) CFM Annual Report 2016 (PDF, 7.54mb) CFM Annual Report…
1. Background 1.1 The Communications and Multimedia Act 1998 (CMA 1998) seeks to establish a regime of industry self-regulation, supported by fallback regulatory standards that may be administered by the Malaysian Communications and Multimedia Commission (MCMC). 1.2 Pursuant to section 189 of CMA 1998, MCMC had designated the Communications and Multimedia Consumer Forum of Malaysia…
The IASP Code general rules are as follows:- The IASP Code Guiding Principles Protection of Personal Information Provision of Information Provisioning of Services Anti-Spam Measures Policy on Information Network Security Content Billing Protection of Minor Handling of Customer Complaints and Disputes Principle of Compensation 1. The IASP Code Guiding Principles 1.1 The communications and multimedia…
1. Review and Amendments 1.1 A review of this IASP Code shall be conducted by the Consumer Forum: Within 12 months from the date of implementation of this IASP Code; and/ or As and when the Consumer Forum deems it necessary. (In line with the stipulated review at least every three years as stated in…
Effect This Code shall have effect notwithstanding anything to the contrary in any agreement between a Customer and a Service Provider. Notwithstanding anything contained in this Code, nothing herein contained shall operate so as to limit or exclude, or is intended to operate so as to limit or exclude, any legal rights or remedies of…
1. Provision of Information A. Fundamental Principles for Service Providers 1.1 The fundamental principles below govern the Service Providers and should be read in conjunction with and be subject to other general guidelines such as frameworks and determinations already issued and stated hereunder, as well as frameworks and determinations to be issued by MCMC and…
1. Complaint Handling System Implement complaint handling system process based on following principles. Visibility & Accessibility Special Needs Responsiveness Charges Further recourse Suspension charges Internal data collection and Analysis Review Changes to complaint handling processes Retention of records General These rules refer to the processing of non-written (via telephone and walk in Customer) and written…
1.0 The Service Providers will observe the following to ensure their compliance to this Code and the Sub-codes:- Develop appropriate compliance policy and procedures. Ensure that the compliance policy, procedures and the Code are publicised to the employees of the Service Provider. Develop appropriate procedures or programmes to educate employees of Code compliance issues. Implement…
1. Overview 1.1 The Consumer Forum will provide regular progress reports to assist it in its ongoing monitoring and review of Codes. The progress reports will document: identified breaches of each Code as specified in Part 6, 1.2 (d) (section on Sanctions), and the remedial action taken (on an anonymous basis); instances of rejection of…
1. Monitoring 1.1 The Forum will monitor compliance with the codes provisions and the overall effectiveness of the code in achieving its objectives, for example: Complaints monitoring. Compliance monitoring Routine verification of code compliance by Service Providers Identification of universal code issues and breaches 1.2 The Forum will maintain a complaints handling database on which…
A consumer has a total of 30 business days within the CFM – Aduan System mediation for resolution redress cycle to accept a final decision. If a consumer accepts the CFM’s recommended resolution, the Service Provider will put in place any remedy that both the Complainant and the Service Provider have agreed upon. CFM’s decisions…
Where we find that the Service Provider has not acted correctly, we will recommend what it should do to make things right. CFM will analyse and investigate a complaint in order to determine whether there has been a breach of the GCC. In the course of analysing a complaint which we find that a similar…
We work within the set time limits as mentioned in the GCC so it is important that we know as soon as possible whether a consumer accepts or declines a recommendation. If the resolution appears to be a straightforward settlement as proposed by the Service Provider we will check with the consumer if it is…
Although we’d like to extend our assistance as much as possible, there are some areas of complaints which we cannot accept. Please find the list below as guidance on the type of complaints that we are not able to help: Complaints about Service Providers which are not within the Communications and Multimedia Industry and not…
The consumer can make a complaint to us through our 5 available channels. It is usually best to make a complaint by email to us: [email protected]] A complaint takes in effect from the time a consumer raised a dissatisfaction over the Quality of Service to the Service Provider. CFM’s role will only come into effect in…
CFM will acknowledge and issue you a file reference number within 1 to 3 working days. CFM will seek redress for a resolution to your filed complaint. The CFM officer in-charge will follow-up and closely monitor on the development of your case until the case is resolved. Service Providers are required to acknowledge and provide…
As a guide, you are advised to refer complaints to your Service Provider first, then escalate to CFM if you are still unsatisfied with the resolution. Illustrated below is the complaint cycle and channels that you can use to contact us:
In order to lodge a new complaint, user can follow the steps as per link below: https://aduan.skmm.gov.my/Manual/MCMC_User_Guide.pdf Types of Complaint There are two types of complaints. Complaint already lodged with Service provider New Complaint. Complaint already lodged with SP. If there is an existing complaint lodged with service provider, user click on “Yes” button…
The Aduan System is an online complaint communication channel for the consumers to lodge complaints to the Commission via the Communications and Multimedia Consumer Forum of Malaysia (CFM) on any issues related to the communications and multimedia sector, which includes: Telecommunications Broadcasting Download Aduan System User Guide
Before you redress unresolved complaints with us, the company you are complaining about must first be given the opportunity to sort out the dispute. You can file your complaint to us using various channels: Write in to Email : [email protected] CFM Mobile apps Download application “My Mobile Rights” in Google Play and App Store (insert…
What we can and cannot do is set out in our General Consumer Code (GCC). You are welcome to read them on our website or you can ask us for a copy. We will decide whether your complaint is within our jurisdiction, whether we can deal with it and the best way to handle it. How…
USING OUR SERVICES Before CFM can become involved in a complaint about a Service Provider, it must first be given the opportunity to sort the dispute out. We cannot accept and process complaints that have not been through the first level of dispute resolution through the Service Providers. Service Providers have 30 business days to…
The following are benefits as a consumer when you seek redress with CFM: Your rights as a consumer are protected under the law. You save on expensive legal expenses that would be due should you choose to pursue your complaint through the court systems. You save on time spent to resolve your complaint as opposed…
Your Right as Consumer As a consumer it is your right to get satisfactory services from your service provider. All Communications & Multimedia Service Providers are required to deal reasonably with the consumer and adequately address consumer complaints according to the General Consumer Code of Practice (GCC). The GCC is a industry self-regulatory code of…
Redress your complaints at the Communications and Multimedia Consumer Forum of Malaysia (CFM) with companies that provide communication services to you in Malaysia. This includes mobile, internet, television and radio companies. We are a self-regulatory and independent body designated by the Malaysian Communications and Multimedia Commission (MCMC), the Malaysian communications industry regulator. As a consumer,…
“Stay tuned for CFM Membership announcements!”
Latest consumerinfo.my Articles: For more articles, kindly visit consumerinfo.my
Latest consumerinfo.my Press Releases: To view previous press release, kindly visit http://www.consumerinfo.my/press-release/
The objectives and functions of CFM are as follows: To promote the national policy objectives as stated in the Communications and Multimedia Act 1998 (CMA). To draft, develop and prepare Codes that protect the rights of the Consumer pursuant to the provisions of the CMA and from time to time to amend, develop, modify, review…
It’s an exceptional and unique start You’re about to embark on an exciting journey and be a part of what inspires change to the society. CFM is filled with versatile and energetic people, each of whom are change drivers to the way we use communications in our lives. We’re excited to show you around. DYNAMIC…
Welcome to WordPress. This is your first post. Edit or delete it, then start writing!
Amet ipsum id sem quis mauris porttitor conse quat id vitae dolor. Phasellus ligula velit molestie rhoncus ullamcorper mauris ultricies mi at pharetra lorem.
Morbi eu enim ac risus varius porta ac nec dui. Praesent eleifend, ipsum et bibendum lobortis, ex nulla laoreet!
Curabitur ut eros ac lacus rutrum auctor quis et turpis. Vivamus pharetra viverra nisi, nec viverra tortor hendrerit ac. Morbi mollis tortor et mi bibendum, sed pretium justo efficitur. Donec massa tellus, tempor ut diam ac, faucibus eleifend sem. Sed pellentesque ultricies lorem, a rutrum magna sagittis sed. Etiam molestie lacus ac consequat viverra. Nulla…
Curabitur ut eros ac lacus rutrum auctor quis et turpis. Vivamus pharetra viverra nisi, nec viverra tortor hendrerit ac. Morbi mollis tortor et mi bibendum, sed pretium justo efficitur. Donec massa tellus, tempor ut diam ac, faucibus eleifend sem. Sed pellentesque ultricies lorem, a rutrum magna sagittis sed. Etiam molestie lacus ac consequat viverra. Nulla…
Nam id sem quis mauris porttitor conse quat id vitae dolor. Phasellus ligula velit molestie rhoncus ullamcorper mauris ultricies mi at pharetra.
Duis ornare, est at lobortis mollis, felis libero mollis orci, vitae congue neque lectus vel neque. Aliquam ultrices erat.
Welcome to The7 – Ultimate WordPress Theme Sites. This is your first post. Edit or delete it, then start blogging!
Welcome to The7 – Ultimate WordPress Theme Sites. This is your first post. Edit or delete it, then start blogging!
Welcome to The7 – Ultimate WordPress Theme Sites. This is your first post. Edit or delete it, then start blogging!
Morbi tristique congue dui quis dignissim. Fusce ornare congue elit id semper. Curabitur molestie felis sapien, vel imperdiet nunc vestibulum dapibus. Nullam scelerisque blandit lectus nec luctus. Nulla condimentum semper est quis ultrices.
Mauris eu faucibus diam. Morbi aliquam faucibus nulla sed consequat. In hac habitasse platea dictumst. Sed tristique felis eu massa dignissim placerat.
Duis mauris diam, varius in elit vitae, interdum vulputate sapien. Integer accumsan aliquet nunc, non mollis massa pulvinar tincidunt. Aliquam sed suscipit nisl, et placerat lacus. Aliquam et cursus sem.
Nulla at semper nisl, at eleifend elit. Maecenas suscipit lacus nec turpis facilisis auctor. Cras in placerat elit. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean eu sapien felis.
Pharetra dui risus, sed elementum urna facilisis eu. Vestibulum vulputate metus malesuada, consequat justo ac, commodo felis. Aliquam non maximus leo, ut sollicitudin velit. Duis sed odio ac diam viverra condimentum.
Welcome to The7 – Ultimate WordPress Theme Sites. This is your first post. Edit or delete it, then start blogging!
Nullam imperdiet risus sapien, sed dictum mauris aliquam eget. Sed ut tellus vitae mauris feugiat consequat. Cras pretium metus ac ex dictum faucibus. Suspendisse malesuada, dolor sed porta fringilla, elit massa tincidunt elit, vitae blandit leo velit et leo. Phasellus at feugiat nunc, id molestie diam.
Welcome to The7 – Ultimate WordPress Theme Sites. This is your first post. Edit or delete it, then start blogging!
Nam eget mollis diam. Sed nec felis ut massa volutpat dictum quis id tortor. Maecenas hendrerit, dui quis condimentum eleifend, orci lacus rutrum libero, ac tempus sem justo quis ex. Mauris vestibulum dapibus auctor. Quisque fringilla, ex sed vestibulum sodales, arcu nisi placerat metus.
Nunc lacus dui, hendrerit ut ligula vitae, hendrerit aliquet dui. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Aliquam dignissim iaculis turpis in aliquet. Fusce leo eros, dignissim vel nibh ac, facilisis congue elit. Duis viverra nibh lectus, nec molestie libero suscipit lacinia.
Etiam varius, lacus nec tempor eleifend, ex justo lacinia diam, sit amet aliquet quam enim a leo. Etiam tristique metus eget ligula aliquam, eu pretium orci sollicitudin. Morbi consectetur orci ac augue vulputate porta.
Morbi consequat, neque tincidunt auctor mattis, libero augue molestie nulla, at dapibus urna libero nec dolor. Aliquam venenatis magna eu libero finibus malesuada. Aenean hendrerit ante sed turpis interdum consequat. Proin eleifend nulla ac augue ultricies sodales.Nam eget mollis diam. Sed nec felis ut massa volutpat dictum quis id tortor. Maecenas hendrerit, dui quis condimentum eleifend, orci lacus rutrum libero, ac tempus sem justo quis ex. Mauris vestibulum dapibus auctor.
Dolutpat sollicitudin ante ac hendrerit. Proin tellus mi, eleifend non venenatis sit amet, ullamcorper at ligula. Nunc molestie dolor nec magna fermentum in pharetra orci mollis.
Duis volutpat sollicitudin ante ac hendrerit. Proin tellus mi, eleifend non venenatis sit amet, ullamcorper at ligula. Nunc molestie dolor nec magna fermentum in pharetra orci mollis.
Cum sociis natoque penatibus et magnis dis parturient montes empor quis congue in, interdum eget tortor. Vivamus aliquam dictum lacus quis tincidunt. Phasellus rhoncus ante sollicitudin nisl consectetur ultricies.
Suspendisse ullamcorper finibus justo eget auctor. Vestibulum ligula orci, volutpat id aliquet eget, consectetur eget ante. Nam eget neque pellentesque, efficitur neque at, ornare orci. Morbi convallis a eros fermentum rhoncus.
Duis volutpat sollicitudin ante ac hendrerit. Proin tellus mi, eleifend non venenatis sit amet, ullamcorper at ligula. Nunc molestie dolor amet.
Donec venenatis, eros scelerisque volutpat fringilla, mi diam varius ligula, in eleifend lectus est fermentum lorem. Duis volutpat sollicitudin ante ac hendrerit.
Duis ornare, est at mollis for libero mollis orci vitae dictum lacus quis neque lectus vel neque.
Nunc viverra feugiat neque eu bibendum. Nam consectetur, erat sodales volutpat malesuad nvallis ipsum, nec eleifend felis diam a justo.
Dolor quis mauris porttitor conse quat id vitae dolor. Phasellus ligula velit molestie rhoncus ullamcorper mauris ultricies mi at pharetra.
Porttitor conse quat id vitae dolor. Phasellus ligula velit molestie rhoncus ullamcorper mauris ultricies mi at pharetra.
natoque penatibus et magnis dis parturient montes empor quis congue in, interdum eget tortor. Vivamus aliquam dictum lacus quis tincidunt. Phasellus rhoncus ante sollicitudin nisl consectetur ultricies.
Aliquam suscipit semper purus, ut tempor ligula condimentum et. Curabitur nulla diam, blandit et sem nec.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas vitae sem dolor. Vestibulum molestie pretium sem in faucibus.
Nam et urna ante, vitae pretium lacus. Vivamus ullamcorper leo risus, non vehicula odio. In consectetur viverra ante, eget vulputate magna aliquam in.
Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur.
Nemo enim ipsam quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt.
Ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt.
Proin tellus mi, eleifend non venenatis sit amet, ullamcorper at ligula. Nunc molestie dolor nec magna fermentum in pharetra orci mollis. Nam tempor diam elit. Praesent magna metus, consequat consectetur viverra nec, convallis et lacus dolor amet!
Proin tellus mi, eleifend non venenatis sit amet, ullamcorper at ligula. Nunc molestie dolor nec magna.
Vivamus ullamcorper leo risus, non vehicula odio. In consectetur viverra ante, eget vulputate magna aliquam in. Ut sem arcu, consequat quis lacinia id, ultrices in felis. Suspendisse potenti. Donec venenatis, eros scelerisque volutpat fringilla, mi diam varius ligula, in eleifend lectus est.
Vivamus ullamcorper leo risus, non vehicula odio. In consectetur viverra ante, eget vulputate magna aliquam in. Ut sem arcu, consequat quis lacinia id, ultrices in felis. Suspendisse potenti. Donec venenatis, eros scelerisque volutpat fringilla, mi diam varius ligula, in eleifend lectus est.
Vivamus ullamcorper leo risus, non vehicula odio. In consectetur viverra ante, eget vulputate magna aliquam in. Ut sem arcu, consequat quis lacinia id, ultrices in felis.
Vivamus ullamcorper leo risus, non vehicula odio. In consectetur viverra ante, eget vulputate magna id, ultrices in felis. Suspendisse potenti. Donec venenatis, eros scelerisque volutpat fringilla, mi diam varius ligula, in eleifend lectus est fermentum lorem. Duis volutpat sollicitudin ante ac hendrerit.
Vivamus ullamcorper leo risus, non vehicula odio. In consectetur viverra utate magna aliquam hendrerit.
Suspendisse ad minima veniam, quis nostrum potenti. Donec quia dolores eos qui ratione venenatis, eros scelerisque volutpat qui dolorem ipsum quia dolor sit amet fringilla, mi diam varius ligula, in eleifend lectus est fermentum lorem. Duis volutpat sollicitudin ante ac hendrerit.
Suspendisse ad minima veniam, quis nostrum empor tincidunt odio a vehicula amos potenti. Donec quia consequuntur magni dolores eos qui ratione.
Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur. Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur?
Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit.
Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur. Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur?
Nam et urna ante, vitae pretium lacus. Vivamus ullamcorper leo risus, non vehicula odio. In consectetur viverra ante, eget vulputate magna aliquam in. Ut sem arcu, consequat quis lacinia id, ultrices in felis. Suspendisse potenti.
Ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit quia non numquam eius modi tempora incidunt ut labore etat voluptatem.
Ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit quia non numquam eius modi tempora incidunt ut labore etat voluptatem.
Nemo enim tem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non dolores eos qui ratione voluptatem sequi lorem ipsum dolor nesciunt.
Duis volutpat sollicitudin ante ac hendrerit. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vestibulum in tempus lorem.
Suspendisse ad minima veniam, quis nostrum potenti. Donec quia dolores eos qui ratione venenatis, eros scelerisque volutpat qui dolorem ipsum quia dolor sit amet fringilla, mi diam varius ligula, in eleifend lectus est fermentum lorem. Duis volutpat sollicitudin ante ac hendrerit.