PART 1 : Introduction

1. Background 1.1 The Communications and Multimedia Act 1998 (CMA 1998) seeks to establish a regime of industry self-regulation, supported by fallback regulatory standards that may be administered by the Malaysian Communications and Multimedia Commission (MCMC). 1.2 Pursuant to section 189 of CMA 1998, MCMC had designated the Communications and Multimedia Consumer Forum of Malaysia…

PART 2 : General Rules of the Code For Internet Access Service Providers

The IASP Code general rules are as follows:- The IASP Code Guiding Principles Protection of Personal Information Provision of Information Provisioning of Services Anti-Spam Measures Policy on Information Network Security Content Billing Protection of Minor Handling of Customer Complaints and Disputes Principle of Compensation 1. The IASP Code Guiding Principles 1.1 The communications and multimedia…

PART 3 : Review and Amendments

1. Review and Amendments 1.1 A review of this IASP Code shall be conducted by the Consumer Forum: Within 12 months from the date of implementation of this IASP Code; and/ or As and when the Consumer Forum deems it necessary. (In line with the stipulated review at least every three years as stated in…