The Aduan System is an online complaint communication channel for the consumers to lodge complaints to the Commission via the Communications and Multimedia Consumer Forum of Malaysia (CFM) on any issues related to the communications and multimedia sector, which includes:
Download Aduan System User Guide
Before you redress unresolved complaints with us, the company you are complaining about must first be given the opportunity to sort out the dispute. You can file your complaint to us using various channels: Write in to Email : [email protected] CFM Mobile apps Download application “My Mobile Rights” in Google Play and App Store (insert…
What we can and cannot do is set out in our General Consumer Code (GCC). You are welcome to read them on our website or you can ask us for a copy. We will decide whether your complaint is within our jurisdiction, whether we can deal with it and the best way to handle it. How…
USING OUR SERVICES Before CFM can become involved in a complaint about a Service Provider, it must first be given the opportunity to sort the dispute out. We cannot accept and process complaints that have not been through the first level of dispute resolution through the Service Providers. Service Providers have 30 business days to…
The following are benefits as a consumer when you seek redress with CFM: Your rights as a consumer are protected under the law. You save on expensive legal expenses that would be due should you choose to pursue your complaint through the court systems. You save on time spent to resolve your complaint as opposed…
Your Right as Consumer As a consumer it is your right to get satisfactory services from your service provider. All Communications & Multimedia Service Providers are required to deal reasonably with the consumer and adequately address consumer complaints according to the General Consumer Code of Practice (GCC). The GCC is a industry self-regulatory code of…
Redress your complaints at the Communications and Multimedia Consumer Forum of Malaysia (CFM) with companies that provide communication services to you in Malaysia. This includes mobile, internet, television and radio companies. We are a self-regulatory and independent body designated by the Malaysian Communications and Multimedia Commission (MCMC), the Malaysian communications industry regulator. As a consumer,…
