ABOUT US
The Communications and Multimedia Consumer Forum of Malaysia was established in February 2001 under the Communications and Multimedia Act 1998 (CMA 98) as an industry forum that facilitates self-regulation through advocacy and protects the rights of the consumers of the Communications and Multimedia sector.
CFM is represented by the supply-side and demand-side members of which supply members are the service providers; while the demand members are from consumer associations, academicians, public interest group and individuals.
Our Services
CFM’S Main tasks
Education and Promotions
To be the consumers’ best friend by getting closer to them through advocacy programs, provide channels for information dissemination and education on general knowledge about consumers’ rights.
Compliance and Monitoring
To enhance the understanding of the General Consumer Code (GCC) among service providers, promote the adoption of GCC in service providers’ procedures, practices, and policies to ensure a high level of compliance with GCC, and thus prepare the industry for self-regulation.
Complaint Handling
To provide channels to lodge complaints covered under the General Consumer Code of Practice, make the complaint process available, and handle the complaint by way of mediation or resolution.
Code Drafting
To draft, develop, prepare, amend, modify, review, and update the Codes.
CONTACT THE MCMC CONSUMER CARE CENTRE (MCMC 3C)
Or
Scan For Complaint Portal
VISION & MISSION
VISION
The catalyst for the development of a conducive consumer environment in the Communications and Multimedia industry.
MISSION
To be the Communications and Multimedia advocator of consumerism and platform for the mutual exchange of information for the benefit of consumers and the Communications and Multimedia industry, as a whole.
STRATEGIC FOCUS
To facilitate and promote self-advocacy among consumers through the dissemination of information.
To strengthen the positive bond between service providers and consumers.
To establish a conducive environment for greater consumer confidence in the service delivery of the Communications and Multimedia providers.
To nurture the culture of mutual respect amongst service providers and consumers in generating guidelines and codes of ethics through mutual understanding/agreement.