Media Coverage

CFM MEDIA COVERAGE 2018   JANUARY NO DATE MEDIA OUTLET TITLE LINK 1. 17 January 2018 BERNAMA WEB TV CFM Video – Tips melindungi telefon daripada dicuri atau hilang http://webtv.bernama.com/v2/popup.php?id=13441&cat=bb 2. 17 January 2018 BERNAMA WEB TV YOUTUBE CFM Video – Tips melindungi telefon daripada dicuri atau hilang https://www.youtube.com/watch?v=YNeazzvtPHc&feature=youtu.be     MARCH NO DATE MEDIA…

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USER’S GUIDE BOOK Deciding What’s Good For You (PDF, 3.1mb) eFactsheet 365 Credit Validity (PDF, 185kb) Soalan Lazim Pakej Mampu Milik Jalur Lebar 1Malaysia (PDF, 440kb) GCC GCC Booklet BM (PDF, 326kb) CFM ANNUAL REPORT CFM Annual Report 2018 (PDF, 3mb) CFM Annual Report 2017 (PDF, 8.55mb) CFM Annual Report 2016 (PDF, 7.54mb) CFM Annual Report…

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Useful Links

NAME LINK CFM Online Complaints Portal (CoP) http://complaint.cfm.org.my/ Consumer Info Portal (consumerinfo) http://www.consumerinfo.my/ The Malaysian Communications and Multimedia Commission (SKMM) www.skmm.gov.my Pejabat Ketua Pegawai Keselamatan Kerajaan Malaysia (Pejabat KPKK) www.cgso.jpm.my Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan (KPDNKK) http://www.kpkk.gov.my Bank Negara Malaysia www.bnm.gov.my The Ministry of Information, Communication, and Culture www.heritage.gov.my The Communications and Multimedia Content Forum…

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PART 1 : Introduction

1. Background 1.1 The Communications and Multimedia Act 1998 (CMA 1998) seeks to establish a regime of industry self-regulation, supported by fallback regulatory standards that may be administered by the Malaysian Communications and Multimedia Commission (MCMC). 1.2 Pursuant to section 189 of CMA 1998, MCMC had designated the Communications and Multimedia Consumer Forum of Malaysia…

PART 2 : General Rules of the Code For Internet Access Service Providers

The IASP Code general rules are as follows:- The IASP Code Guiding Principles Protection of Personal Information Provision of Information Provisioning of Services Anti-Spam Measures Policy on Information Network Security Content Billing Protection of Minor Handling of Customer Complaints and Disputes Principle of Compensation 1. The IASP Code Guiding Principles 1.1 The communications and multimedia…

PART 3 : Review and Amendments

1. Review and Amendments 1.1 A review of this IASP Code shall be conducted by the Consumer Forum: Within 12 months from the date of implementation of this IASP Code; and/ or As and when the Consumer Forum deems it necessary. (In line with the stipulated review at least every three years as stated in…

PART 1 : Introduction

Effect This Code shall have effect notwithstanding anything to the contrary in any agreement between a Customer and a Service Provider. Notwithstanding anything contained in this Code, nothing herein contained shall operate so as to limit or exclude, or is intended to operate so as to limit or exclude, any legal rights or remedies of…