PART 2 : Rules of the Code

1. Provision of Information A. Fundamental Principles for Service Providers 1.1 The fundamental principles below govern the Service Providers and should be read in conjunction with and be subject to other general guidelines such as frameworks and determinations already issued and stated hereunder, as well as frameworks and determinations to be issued by MCMC and…

PART 1 : Introduction

Effect This Code shall have effect notwithstanding anything to the contrary in any agreement between a Customer and a Service Provider. Notwithstanding anything contained in this Code, nothing herein contained shall operate so as to limit or exclude, or is intended to operate so as to limit or exclude, any legal rights or remedies of…

Making It Right

Where we find that the Service Provider has not acted correctly, we will recommend what it should do to make things right. CFM will analyse and investigate a complaint in order to determine whether there has been a breach of the GCC. In the course of analysing a complaint which we find that a similar…

How We Handle Complaints

The consumer can make a complaint to us through our 5 available channels. It is usually best to make a complaint by email to us: aduan@cfm.org.my] A complaint takes in effect from the time a consumer raised a dissatisfaction over the Quality of Service to the Service Provider. CFM’s role will only come into effect in…

How To Lodge a Complaint?

In order to lodge a new complaint, user can follow the steps as per link below: https://aduan.skmm.gov.my/Manual/MCMC_User_Guide.pdf Types of Complaint     There are two types of complaints. Complaint already lodged with Service provider New Complaint.   Complaint already lodged with SP. If there is an existing complaint lodged with service provider, user click on “Yes” button…