Making It Right

Where we find that the Service Provider has not acted correctly, we will recommend what it should do to make things right. CFM will analyse and investigate a complaint in order to determine whether there has been a breach of the GCC. In the course of analysing a complaint which we find that a similar…

How We Handle Complaints

The consumer can make a complaint to us through our 5 available channels. It is usually best to make a complaint by email to us: aduan@cfm.org.my] A complaint takes in effect from the time a consumer raised a dissatisfaction over the Quality of Service to the Service Provider. CFM’s role will only come into effect in…

How To Lodge a Complaint?

In order to lodge a new complaint, user can follow the steps as per link below: https://aduan.skmm.gov.my/Manual/MCMC_User_Guide.pdf Types of Complaint     There are two types of complaints. Complaint already lodged with Service provider New Complaint.   Complaint already lodged with SP. If there is an existing complaint lodged with service provider, user click on “Yes” button…

Aduan System

The Aduan System is an online complaint communication channel for the consumers to lodge complaints to the Commission via the Communications and Multimedia Consumer Forum of Malaysia (CFM) on any issues related to the communications and multimedia sector, which includes:

  • Telecommunications
  • Broadcasting

Download Aduan System User Guide

How To Complaint

  Before you redress unresolved complaints with us, the company you are complaining about must first be given the opportunity to sort out the dispute. You can file your complaint to us using various channels: Write in to      Email : aduan@cfm.org.my CFM Mobile apps Download application “My Mobile Rights” in Google Play and App Store (insert…

What We Can or Cannot Do

What we can and cannot do is set out in our General Consumer Code (GCC). You are welcome to read them on our website or you can ask us for a copy. We will decide whether your complaint is within our jurisdiction, whether we can deal with it and the best way to handle it. How…