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Media Coverage

CFM MEDIA COVERAGE 2018   JANUARY NO DATE MEDIA OUTLET TITLE LINK 1. 17 January 2018 BERNAMA WEB TV CFM Video – Tips melindungi telefon daripada dicuri atau hilang http://webtv.bernama.com/v2/popup.php?id=13441&cat=bb 2. 17 January 2018 BERNAMA WEB TV YOUTUBE CFM Video – Tips melindungi telefon daripada dicuri atau hilang https://www.youtube.com/watch?v=YNeazzvtPHc&feature=youtu.be     MARCH NO DATE MEDIA…

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Collateral Sharing

USER’S GUIDE BOOK Deciding What’s Good For You (PDF, 3.1mb) eFactsheet 365 Credit Validity (PDF, 185kb) Soalan Lazim Pakej Mampu Milik Jalur Lebar 1Malaysia (PDF, 440kb) GCC GCC Booklet BM (PDF, 326kb) CFM ANNUAL REPORT CFM Annual Report 2016 (PDF, 7.54mb) CFM Annual Report 2015 (PDF, 10.8mb) CFM Annual Report 2014 (PDF, 56.9mb) CFM Annual Report…

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PART 3 : Review and Amendments

1. Review and Amendments 1.1 A review of this IASP Code shall be conducted by the Consumer Forum: Within 12 months from the date of implementation of this IASP Code; and/ or As and when the Consumer Forum deems it necessary. (In line with the stipulated review at least every three years as stated in…

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PART 2 : General Rules of the Code For Internet Access Service Providers

The IASP Code general rules are as follows:- The IASP Code Guiding Principles Protection of Personal Information Provision of Information Provisioning of Services Anti-Spam Measures Policy on Information Network Security Content Billing Protection of Minor Handling of Customer Complaints and Disputes Principle of Compensation 1. The IASP Code Guiding Principles 1.1 The communications and multimedia…

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PART 1 : Introduction

1. Background 1.1 The Communications and Multimedia Act 1998 (CMA 1998) seeks to establish a regime of industry self-regulation, supported by fallback regulatory standards that may be administered by the Malaysian Communications and Multimedia Commission (MCMC). 1.2 Pursuant to section 189 of CMA 1998, MCMC had designated the Communications and Multimedia Consumer Forum of Malaysia…

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PART 6 : Monitoring, Review & Amendments

1. Monitoring 1.1 The Forum will monitor compliance with the codes provisions and the overall effectiveness of the code in achieving its objectives, for example: Complaints monitoring. Compliance monitoring Routine verification of code compliance by Service Providers Identification of universal code issues and breaches 1.2 The Forum will maintain a complaints handling database on which…

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PART 5 : Reporting

1. Overview 1.1 The Consumer Forum will provide regular progress reports to assist it in its ongoing monitoring and review of Codes. The progress reports will document: identified breaches of each Code as specified in Part 6, 1.2 (d) (section on Sanctions), and the remedial action taken (on an anonymous basis); instances of rejection of…

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PART 4 : Code Compliance by Service Providers

1.0 The Service Providers will observe the following to ensure their compliance to this Code and the Sub-codes:- Develop appropriate compliance policy and procedures. Ensure that the compliance policy, procedures and the Code are publicised to the employees of the Service Provider. Develop appropriate procedures or programmes to educate employees of Code compliance issues. Implement…

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PART 3 : Complaints Handling

1. Complaint Handling System Implement complaint handling system process based on following principles. Visibility & Accessibility Special Needs Responsiveness Charges Further recourse Suspension charges Internal data collection and Analysis Review Changes to complaint handling processes Retention of records General These rules refer to the processing of non-written (via telephone and walk in Customer) and written…

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PART 2 : Rules of the Code

1. Provision of Information A. Fundamental Principles for Service Providers 1.1 The fundamental principles below govern the Service Providers and should be read in conjunction with and be subject to other general guidelines such as frameworks and determinations already issued and stated hereunder, as well as frameworks and determinations to be issued by MCMC and…

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PART 1 : Introduction

Effect This Code shall have effect notwithstanding anything to the contrary in any agreement between a Customer and a Service Provider. Notwithstanding anything contained in this Code, nothing herein contained shall operate so as to limit or exclude, or is intended to operate so as to limit or exclude, any legal rights or remedies of…

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