How To Lodge a Complaint?

In order to lodge a new complaint, user can follow the steps as per link below: https://aduan.skmm.gov.my/Manual/MCMC_User_Guide.pdf Types of Complaint     There are two types of complaints. Complaint already lodged with Service provider New Complaint.   Complaint already lodged with SP. If there is an existing complaint lodged with service provider, user click on “Yes” button…

Aduan System

The Aduan System is an online complaint communication channel for the consumers to lodge complaints to the Commission via the Communications and Multimedia Consumer Forum of Malaysia (CFM) on any issues related to the communications and multimedia sector, which includes:

  • Telecommunications
  • Broadcasting

Download Aduan System User Guide

How To Complaint

  Before you redress unresolved complaints with us, the company you are complaining about must first be given the opportunity to sort out the dispute. You can file your complaint to us using various channels: Write in to      Email : aduan@cfm.org.my Call to complaint or enquire to   Consumer Hotline : 1800-18-2222 CFM Mobile apps Download…